Consumer

Most popular questions

• How do I book an appointment?
• How do I get a quote?
• Does RepairSmith charge a delivery fee?
• Can I provide my own parts for a labor-only repair?
• How do I reschedule or cancel my appointment?
• My technician is late. Who should I contact?

How RepairSmith works

• How does RepairSmith work?
• Where is RepairSmith located?
• What areas does RepairSmith service?

AutoPilot

• What is AutoPilot?
• How does AutoPilot work?
• How much does AutoPilot cost?
• What services are included?
• How often can I redeem my AutoPilot services?
• How do I book an AutoPilot visit?

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Our services

• What services does RepairSmith provide?
• What types of vehicles does RepairSmith work on?
• Will RepairSmith complete a repair that was started by someone else?
• What if I need more/less work than what was quoted?
• How does a diagnosis work?
• Does RepairSmith charge for a diagnosis?

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Our quotes & pricing

• How do I get a quote?
• What information do I need to provide to get a quote?
• I have a question about my quote. Who can I speak with?
• I requested a quote but haven’t received it yet. What should I do?
• How do RepairSmith prices compare to traditional shops?
• Does RepairSmith charge a delivery fee?

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Cancellations & rescheduling

• How do I cancel or reschedule an appointment?
• Is there a cancellation fee?
• Why was my appointment cancelled or rescheduled?

During your appointment

• What should I expect when my technician arrives?
• What if I don’t have a driveway or place for my vehicle to be worked on?
• What if I prefer a no-contact service?
• What if there’s bad weather on the day of my appointment?

Our technicians

• Are your technicians contractors or employees?
• Are your technicians ASE certified?
• Are your technicians insured?

Warranties

• Does RepairSmith offer a warranty?
• Does RepairSmith work with other warranties?